Claim Filing Checklist

We will need certain information from you in the event you need to file a claim. This documentation will include, but is not limited to, the following:

Baggage Delay/Flight Delay

  • Copy of your credit card statement showing the pre-payment of the original trip (if your insurance coverage is through your credit card provider).
  • Copy of the final claim statement of any claim(s) you submitted to any other insurance/airline/supplier (including documentation of any claim declination).
  • Proof that your flight or baggage was delayed (including the length of delay and/or new flight information and/or when baggage was returned to you).
  • Receipts for additional accommodations/meals/necessities purchased as a result of the delay (if applicable).
  • Copy of your original itinerary.
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Collision Loss/Car Rental Personal Effects

  • Copy of your credit card statement showing the final rental charges (if your insurance coverage is through your credit card provider).
  • Copy of the original opened and closed car rental agreement (front and back) including rental agency Terms and Conditions.
  • Copy of the car rental company’s Accident Loss/Damage Report Form.
  • Copy of the final itemized repair bill.
  • Copy of the driver’s licence of the person who was driving the car.
  • Receipts for any repairs, which you may have already paid, if applicable.
  • Photographs of the damaged vehicle and/or item(s), if applicable.
  • Police report and police incident number and report from other appropriate authorities for collision and damaged/stolen items.
  • If claiming for loss-of-use, a copy of the rental agency’s daily utilization log from the date the car was not available for rental to the date the car became available to rent.
  • If claiming for Personal Effects, please also include the following:
    • Photocopy of your personal insurance declaration page.
    • Copy of the final disposition of any claim(s) you submitted to any other insurance company (including documentation of any declined claims).
    • Copy of the original itemized receipt for items claimed
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Extended Warranty

  • Copy of your credit card statement or charge receipt, indicating original purchase price.
  • Copy of the itemized store receipt for the item purchased.
  • Copy of the original Manufacturer’s Warranty.
  • Copy of the repair bill or repair estimate from an authorized repair facility. At our discretion we may request the item be sent to Allianz Global Assistance.
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Lost/Damaged Baggage

  • Copy/scanned copy of the original itemized receipts for items claimed as proof of value. If original receipts are not available for garments/toiletries we will assign the item a "reasonable and customary" value. Please note depreciation may be applicable.
  • Copy of the irregularity/incident report from the airline if loss occurred while baggage was in custody of an airline
  • Copy of the Stolen Property or Theft Report, if claiming for stolen goods.
  • Photograph of the damaged item (if claiming for damaged goods).
  • For claims in excess of $500.00(CAD) please enclose a photocopy of your personal insurance declaration page.
  • Copy of the final claim statement of any claim(s) you submitted to any other insurance company/airline/supplier.
  • Copy of your credit card statement showing the pre-payment of the original trip (if your insurance coverage is through your credit card provider).
  • A copy of the original itinerary and invoice.
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Purchase Protection

  • Copy of your credit card statement and charge receipt, indicating the original purchase price.
  • Copy of the itemized store receipt for the item purchased.
  • Photo of the damaged item, if applicable.
  • For claims in excess of $500.00(CAD) please enclose a photocopy of your personal insurance declaration page.
  • Copy of the final claim statement of any claim(s) you submitted to any other insurance company (including documentation of any claim declination).
  • Copy of the repair bill or repair estimate from an authorized repair facility. At our discretion we may request the item be sent to Allianz Global Assistance.
  • Proof of theft, from the time of the incident, is required: If the value of the item is less than $500.00 CAD please include the police report number with your claim. If you filed with another authority a copy of their report is required. If the item’s value is greater than $500.00 CAD please include a copy of the detailed police report or report from other appropriate authorities.
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Trip Cancellation/Trip Interruption/Trip Delay

  • If cause of trip interruption/cancellation/delay is non-medical, please provide applicable proof.
  • If cause of trip interruption/cancellation/delay is medical - Physician’s information completed and signed on claim form; if letter/report provided it must include all information requested on claim form.
  • Copy of your credit card statement showing the pre-payment of the original trip (if your insurance coverage is through your credit card provider).
  • Itemized receipts.
  • Original unused airline tickets, itinerary and invoice for trip.
  • Proof from Supplier/Airline that trip was non-refundable and non-transferable to another date and no credit was issued.
  • Death Certificate and documentation regarding cause of death (if applicable).
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