Our History

Based in Kitchener, Ontario, Allianz Global Assistance (formerly Mondial Assistance) has been helping Canadians with world-class assistance services for over 20 years. As one of the nation's leading travel and specialty insurance and assistance providers, we are partners with some of the best known brands in the banking, insurance and travel sectors.

Our Mission

"Helping people, anytime, anywhere. For a simpler, safer and more secure life."
Helping is at the heart of what we do. Allianz Global Assistance strives to deliver superior care to our customers every step of the way, from first contact through to finalizing of a claim. We aim to live our core values of Caring, Connected, Proactive, Professional and Trust every time we assist one of our customers. In all situations, we are sure to ask "How can we help?"

Our People

At Allianz Global Assistance, our people make the difference. With a focus on the details that make good service great, each member of our company realizes the important role they play in delivering compassionate care to our customers. We are proud of our associates, and the exceptional effort they make each day to live up to the high standards we set for ourselves, and our company.